Last updated: 2026.
At TukTuk.pk we want you to be happy with what you receive. If something isn't right, this page explains when and how you can return or exchange it.
Return window
You may request a return or exchange within 7 days of receiving your order. After 7 days, returns can no longer be accepted.
Conditions for return
To be eligible, the item must be:
- Unused, unwashed and in the same condition you received it.
- In its original packaging with all tags, labels and accessories intact.
- Accompanied by the original order number or invoice.
Products that cannot be returned
For hygiene, safety, or because they were made just for you, the following items are not eligible for return, exchange or refund:
- Customised or personalised products — anything printed, engraved, embroidered, or otherwise made to your specifications cannot be returned once production has started. Please double-check your customisation details before placing the order.
- Innerwear, socks, swimwear and similar intimate apparel.
- Cosmetics, skincare, fragrances and any other products once the seal has been broken.
- Food, beverages and perishable items.
- Digital downloads, e-gift cards and any other digital goods.
- Items marked as "Final Sale" or "Non-Returnable" on the product page.
Damaged, defective or wrong items
If the item you received is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no extra cost to you.
How to request a return
- Email support@tuktuk.pk with your order number, the item(s) you want to return, and the reason.
- Our team will reply within 1–2 working days with return instructions and the address.
- Send the item back via any reliable courier. Please keep the tracking number — we recommend a service with delivery confirmation.
Return shipping cost
For damaged, defective or incorrect items, TukTuk.pk covers the return shipping cost. For change-of-mind returns, the customer is responsible for the return shipping cost.
Refunds
Once we receive and inspect the returned item, we will:
- For online payments — refund to the original payment method within 5–10 working days.
- For Cash on Delivery — refund via bank transfer to an account in your name, usually within 7–14 working days after we receive the returned item.
Shipping charges paid at checkout are non-refundable unless the return is due to an error on our part.
Exchanges
If you'd like a different size or colour of the same product, request an exchange using the same process above. Exchanges are subject to stock availability; if the requested item is unavailable, we will issue a refund instead.
Contact
For any return, exchange, or refund queries, email us at support@tuktuk.pk and we'll help you out.