Frequently Asked Questions

TukTuk is your premier online destination for trending products in Pakistan. We curate a wide range of high-quality items across various categories including fashion, home decor, and electronics, ensuring a seamless shopping experience for our customers.

Our customer support team is available Monday to Saturday, 9 AM to 6 PM. You can reach us via email at support@tuktuk.pk or call/WhatsApp us at 0327 6027271. You can also message us on our social media channels.

Currently, TukTuk operates exclusively as an online store. This allows us to keep our costs low and pass the savings on to you in the form of competitive prices and high-quality products.

We offer flat-rate shipping across Pakistan. For orders above Rs. 2,500, we provide free standard delivery. For orders below this amount, a flat shipping fee of Rs. 200 applies.

Standard delivery typically takes 3-5 working days within major cities (Faisalabad, Lahore, Islamabad, Karachi). For other regions, it may take 5-7 working days. Please note that during sale events or holidays, delivery times may be slightly longer.

Currently, we only ship within Pakistan. We are working on expanding our services to international customers in the future.

Once your order is shipped, you will receive an SMS and an email with a tracking number and a link to the courier's website where you can monitor your shipment's progress.

We offer a 7-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 7 days of delivery, provided the items are unused, in their original packaging, and with all tags attached. Please contact our support team to initiate a return.

You can cancel your order at any time before it has been processed and shipped. Once the order is handed over to the courier, cancellation is no longer possible, but you can still return the item after receiving it according to our return policy.

We accept Cash on Delivery (COD), Credit/Debit Cards (Visa/Mastercard), and mobile wallet payments including EasyPaisa and JazzCash.

Yes, your payment security is our top priority. All credit card transactions are processed through secure, encrypted payment gateways. We do not store your credit card details on our servers.